PRIVACY POLICY

Effective Date: 11th September, 2026

1. Introduction

Welcome to MatikoAI (“MatikoAI,” “we,” “us,” or “our”).

MatikoAI is an AI-powered platform that provides tools for writing, editing, document creation, image generation, content transformation, research, and other creative and productivity functions.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access or use MatikoAI through ismailmatiko.com and any related services.

By using MatikoAI, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you use MatikoAI, we may collect the following categories of information.

Account Information

When you create an account, we may collect:

Name
Email address
Login credentials
Account preferences
Subscription or account status
Information necessary to administer your account

Content You Provide

MatikoAI allows users to submit information to AI tools. This may include:

Prompts and instructions
Text
Documents
Images
Files
Questions
Other content submitted through our tools

Some of this information may contain personal or confidential information. You are responsible for ensuring that you have the appropriate rights and permissions to submit content to the platform.

Generated Content

We may store content generated through MatikoAI, including:

Written content
Rewritten or edited content
Documents
Images
Other AI-generated outputs

Technical Information

When you access MatikoAI, our systems may automatically receive technical information such as:

IP address
Browser type
Operating system
Device information
Pages and features accessed
Date and time of access
Diagnostic and security information

Payment Information

If paid services are offered, payments may be processed through third-party payment providers.

We may receive information such as payment status, transaction identifiers, subscription information, and other information necessary to manage your account.

We generally do not need to store your complete payment-card information ourselves when payment processing is handled by a third-party payment provider.

3. How We Use Information

We may use information collected through MatikoAI to:

Create and manage user accounts
Provide AI-powered services
Process user requests
Generate and transform content
Store and retrieve user content
Process subscriptions and payments
Send transactional and service-related emails
Provide customer support
Maintain and improve the platform
Monitor system performance
Detect fraud, abuse, unauthorized access, and security threats
Enforce our Terms and Conditions
Communicate important changes to the service
Comply with applicable legal obligations

We do not use your information for purposes unrelated to the operation and improvement of MatikoAI unless permitted by law or otherwise disclosed to you.

4. Artificial Intelligence Services

MatikoAI uses artificial intelligence technologies and may rely on third-party AI service providers to process requests and generate outputs.

When you submit prompts, files, images, or other information to an AI feature, portions of that information may be transmitted to the relevant technology provider in order to fulfil your request.

You should therefore not submit highly sensitive, confidential, or proprietary information unless you are comfortable with it being processed for the requested service and you have the right to submit it.

AI-generated content may also be inaccurate, incomplete, misleading, or unsuitable for a particular purpose. Users are responsible for reviewing generated content before relying upon or distributing it.

5. User Content

You retain whatever rights you have in content that you submit to MatikoAI, subject to the rights and permissions necessary for us and our service providers to operate the platform.

By submitting content to MatikoAI, you grant us the limited rights necessary to:

Process the content to provide requested services
Transmit the content to relevant service providers
Store the content where necessary
Display the content back to you
Perform technical operations necessary to maintain the service
Protect the platform and its users

We do not claim ownership of your original content merely because you submit it to MatikoAI.

6. AI-Generated Content

Where applicable, you may use AI-generated outputs for your own purposes subject to applicable law, third-party rights, and the terms of the relevant AI technology providers.

Because AI systems can produce similar or identical outputs for different users, we cannot guarantee that generated content will be unique.

You are responsible for determining whether your intended use of generated content is lawful and appropriate.

7. Cookies and Similar Technologies

MatikoAI may use cookies and similar technologies for purposes including:

Authentication
Maintaining user sessions
Remembering preferences
Security
Analytics
Improving website functionality

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of the platform.

8. Analytics

Where analytics services are enabled, we may collect information about how visitors interact with MatikoAI.

Analytics may include information about pages visited, traffic sources, devices, and general usage patterns.

Analytics settings may be changed or disabled as our platform evolves.

9. Email Communications

We may use email to send:

Account-related messages
Password and security notifications
Transactional messages
Service notifications
Support communications
Important changes to the platform

Where legally permitted and where you have provided appropriate consent, we may also send promotional communications.

You may unsubscribe from promotional communications while continuing to receive essential transactional or account-related messages.

10. Information Sharing

We may share information with trusted third-party service providers where reasonably necessary to operate MatikoAI.

These providers may assist with:

Artificial intelligence processing
Hosting and infrastructure
Email delivery
Payment processing
Analytics
Security
Technical support

We may also disclose information when required to:

Comply with applicable law
Respond to lawful requests
Protect our rights or property
Investigate fraud or abuse
Protect the safety of users or others
Prevent or address security incidents

We do not sell personal information as a general business practice.

11. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or destruction.

However, no internet-based system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been compromised.

12. Data Retention

We retain information for as long as reasonably necessary to:

Provide the service
Maintain user accounts
Fulfil legitimate business purposes
Resolve disputes
Prevent fraud and abuse
Comply with legal obligations

Retention periods may vary depending on the type and purpose of the information.

13. Your Rights

Depending on applicable law, you may have rights concerning your personal information, including rights to:

Request access to information we hold about you
Request correction of inaccurate information
Request deletion of information
Object to certain processing
Request restriction of processing
Withdraw consent where processing is based on consent
Request information about how your data is processed

Requests may be submitted using the contact details provided below.

We may need to verify your identity before processing certain requests.

14. Children's Privacy

MatikoAI is not intended to be used by children who are below the minimum age required to lawfully use the service in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

15. Third-Party Websites and Services

MatikoAI may contain links to third-party websites or integrate with third-party services.

We are not responsible for the privacy practices, security, or content of third-party services.

You should review the privacy policies of those services before providing them with personal information.

16. International Data Processing

Because MatikoAI may use third-party infrastructure and technology providers located in different countries, information may be processed or stored outside your country of residence.

Where applicable, we take reasonable steps to ensure that such processing is conducted in accordance with applicable data-protection requirements.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we may provide notice through MatikoAI or other appropriate means.

The updated policy will become effective when published unless a different effective date is stated.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact:

MatikoAI
Website: ismailmatiko.com
Email: admin@ismailmatiko.com
Address: Nairobi, Kenya